All orders placed with us are shipped from our physical store in Brisbane, Australia.

Standard shipping is a flat rate of $14.95 and Express shipping is $19.95. Orders over $200 can be shipped for free via Standard shipping or can be sent via Express shipping for $19.95.

Orders are dispatched on Mondays, Wednesdays and Fridays. Orders placed before midday on those respective days will be shipped on the same day. Orders are typically delivered within 2-5 business days for Standard shipping and 1-3 business days for Express shipping. If your order is over $300, it will also require a signature upon delivery. Orders under $300 will not require a signature.

We also have a free Click and Collect service which is available as a part of the shipping options. Click and Collect orders are typically prepared within 4 hours. You will receive an email and a text message when your order is ready for collection. Please do not come to collect your order before you have received this confirmation message from us, as it may not be ready for collection.

Unfortunately, we can only ship orders within Australia. 

If you have entered the wrong address on your order, please email us at adultwonderland.orders@gmail.com as soon as possible. If your order has not yet been dispatched, we can change the address on the order for you. If your order has already been dispatched, you will have to contact Australia Post to organise a redirection for your parcel. You can read more about this process here: https://auspost.com.au/receiving/parcel-deliveries/parcels-in-transit 

We are not liable for parcels that are delivered to an address that has been mistakenly entered on an order. Please make sure the address entered on the order is correct before placing it. If you are paying with Apple Pay or Google Pay, please double check the address is correct as it may default to the address linked to your Apple Pay or Google Pay account.

We are not liable for issues relating to our delivery providers, therefore we are not responsible for orders that are delivered later than expected and cannot guarantee delivery dates.

If your order has been marked as delivered but you have not received it, please get in touch with us via email at adultwonderland.orders@gmail.com so we can raise an investigation with our delivery partners.

By purchasing from our website, you are agreeing to the terms listed above. If you have any other questions, you can email us at adultwonderland.orders@gmail.com.